Since unsurpassed customer service is part of our mission, we feel it is important to provide our staff and customers with the best tools possible to manage service level.
Consequently, we use our Support Tracking and Help Desk software to power our Support Portal. Contact a sales representative now to arrange a demonstration.
Advance your Service Level while ensuring Compliance.
In today’s market Customer Service is critical – managing this fact in settings where security and compliance are paramount is a challenge. ThoughtSpan’s Support Tracking and Help Desk software is the answer to this challenge. Utilizing a state-of-the-art, web-based workflow engine, support levels are guaranteed to be met with peak efficiency resulting in faster resolution times and greater customer satisfaction. Simple to use, yet robust enough for any regulated environment, our Support Tracking Tool and Help Desk software is designed to automate and improve any organization’s service level.
ThoughtSpan Technology’s web-based Support Tracking Tool and Help Desk Software is based on our industry standard case management platform. This foundation contains user-friendly core modules for support tracking including a configurable service levels, metrics reporting, full audit trail, automatic assignment, notifications, and more. Our framework is installed managing numerous secure processes in the world’s strictest regulatory and compliant settings.