Complaint and Service Tracking - ThoughtSpan TechnologyThoughtSpan Technology

Complaint and Service Tracking

Industry Trends…

On July 11th, 2011, the Consumer Financial Protection Bureau (CFPB) began operation. It’s central mission is to make markets for consumer financial products and services work for Americans.

Contact a sales representative now to learn how our software helps financial services companies manage complaints with the CFPB and regulatory authorities in mind.

Consumer Driven. Expert. Efficient.

Track and Improve your regulated customer interactions.

Today’s consumers are empowered with avenues to voice their concerns – valid or not – never before possible. Regulators understand this fact and are evolving complaint and service-based regulations real-time. ThoughtSpan’s Complaint and Service Tracking answers this challenge and puts control back in your hands. The key is manage complaints and service issues in a setting which focuses on the customer experience, ensures service levels are met, and guarantees regulatory compliance.

Powerful, User Friendly Compliance Software

ThoughtSpan Technology’s web-based Complaint and Service Tracking workflow is based on our industry standard case management platform. This foundation contains user-friendly core modules for complaint and service level management including a full audit trail, automatic service level calculation, regulation guidance, document management, advanced reporting, and more. Our framework is installed managing complaints and tracking service level in the world’s most regulated, compliant settings.

Complaint and Service TrackingThoughtSpan Compliant and Service Tracking Software makes it easy to:

  • Manage large numbers of complaints and complaint types.
  • Define service levels based on regulations and compliance best practices.
  • Respond quickly and efficiently to customer requests using compliant processes.
  • Gain real-time insights into your organization’s service levels.
  • Interface with external data repositories.
  • Collaborate efficiently across the organization.
  • Handle cases and tasks more efficiently.
  • Record activities.
  • Attach documents and generate correspondence.
  • Create robust reports to help you plan, analyze, and document your compliant workflows.