On July 11th, 2011, the Consumer Financial Protection Bureau (CFPB) began operation. It’s central mission is to make markets for consumer financial products and services work for Americans.
Contact a sales representative now to learn how our software helps financial services companies manage complaints with the CFPB and regulatory authorities in mind.
Track and Improve your regulated customer interactions.
Today’s consumers are empowered with avenues to voice their concerns – valid or not – never before possible. Regulators understand this fact and are evolving complaint and service-based regulations real-time. ThoughtSpan’s Complaint and Service Tracking answers this challenge and puts control back in your hands. The key is manage complaints and service issues in a setting which focuses on the customer experience, ensures service levels are met, and guarantees regulatory compliance.
ThoughtSpan Technology’s web-based Complaint and Service Tracking workflow is based on our industry standard case management platform. This foundation contains user-friendly core modules for complaint and service level management including a full audit trail, automatic service level calculation, regulation guidance, document management, advanced reporting, and more. Our framework is installed managing complaints and tracking service level in the world’s most regulated, compliant settings.